PRIVACY POLICY
Last Updated: July 15, 2026
Bull Hill LLC DBA Bull Hill Guest Ranch (“Bull Hill Guest Ranch,” “Bull Hill,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you visit https://bullhill.com/, submit a form, request information, make or manage a reservation, stay at the ranch, participate in ranch activities, attend an event, communicate with us, opt in to receive text messages, or otherwise interact with Bull Hill Guest Ranch.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect personal information that you voluntarily provide, including:
• First and last name
• Email address
• Telephone or mobile phone number
• Mailing, billing, or residential address
• Reservation and booking information
• Arrival and departure dates
• Accommodation preferences
• Guest names and party size
• Payment and transaction information
• Ranch activity preferences
• Event, group-stay, retreat, or wedding information
• Dietary, allergy, accessibility, emergency-contact, or safety information you choose to provide
• Messages, questions, comments, reviews, or feedback
• Communication and marketing preferences
• Any other information you choose to provide
When you make a reservation or payment, payment information may be collected and processed by third-party booking or payment providers. Bull Hill Guest Ranch may receive limited information such as reservation details, transaction status, billing details, and payment confirmation. We do not intend to store complete payment-card numbers unless expressly disclosed and processed through an authorized payment system.
2. INFORMATION COLLECTED AUTOMATICALLY
When you visit our website, our service providers, or we may automatically collect certain technical information, including:
• IP address
• Browser type
• Device information
• Operating system
• Referring website
• Pages viewed
• Date and time of visits
• Approximate location derived from an IP address
• Website interaction and usage information
• Cookie and analytics information
We use this information to operate and secure the website, understand visitor activity, improve performance, detect technical problems, prevent misuse, and improve our services.
3. HOW WE COLLECT INFORMATION
We may collect information:
• When you submit a contact or inquiry form
• When you request reservation or lodging information
• When you make or manage a reservation
• When you participate in ranch activities or events
• When you communicate with us by telephone, email, text message, or in person
• When you opt in to receive SMS communications
• Through booking, payment, and hospitality platforms
• Through cookies, analytics tools, and similar technologies
• From an authorized parent, guardian, group leader, or representative
• From event organizers, travel partners, or other parties involved in providing requested services
4. HOW WE USE YOUR INFORMATION
We may use personal information to:
• Respond to inquiries and contact requests
• Prepare, confirm, manage, and service reservations
• Process payments, deposits, refunds, and related transactions
• Provide lodging, meals, ranch activities, events, and guest services
• Communicate about a reservation, stay, account, event, or inquiry
• Send confirmations, reminders, updates, and administrative notices
• Coordinate arrival and departure information
• Provide weather, safety, operational, or schedule updates
• Provide customer service
• Support accessibility, dietary, emergency, and safety needs
• Manage group stays, retreats, weddings, corporate events, or packages
• Request feedback or reviews
• Personalize and improve the guest experience
• Send marketing communications when you have separately consented
• Improve our website, services, and business operations
• Analyze website performance and marketing effectiveness
• Detect, prevent, or respond to fraud, misuse, or security incidents
• Enforce agreements, booking terms, and policies
• Comply with legal, tax, accounting, insurance, safety, and regulatory obligations
• Protect the rights, property, safety, and security of Bull Hill Guest Ranch, our guests, staff, and others
5. SMS COMMUNICATIONS AND MOBILE INFORMATION
If you provide your mobile phone number and affirmatively opt in, Bull Hill LLC DBA Bull Hill Guest Ranch may send you SMS or MMS text messages.
Service-related messages may include:
• Responses to reservation inquiries
• Reservation and booking confirmations
• Stay reminders
• Arrival and departure information
• Guest-service communications
• Event or group-stay information
• Ranch activity or schedule updates
• Customer-support communications
• Weather, safety, or operational notices
If you separately opt in to marketing messages, promotional messages may include:
• Special offers
• Packages
• Seasonal promotions
• Ranch news
• Event announcements
• Lodging and activity updates
• Other promotional communications from Bull Hill Guest Ranch
Message frequency varies.
Message and data rates may apply.
Consent to receive SMS messages is not a condition of making a reservation, booking a stay, purchasing services, or participating in ranch activities.
Reply STOP to unsubscribe at any time.
Reply HELP for assistance.
You may also contact us by text at (509) 738-1421 or by email at tucker@bullhill.com.
6. HOW WE OBTAIN SMS CONSENT
Bull Hill LLC DBA Bull Hill Guest Ranch currently obtains SMS consent only through the public contact form located at:
www.bullhill.com/contact-us
A customer may enter their own mobile phone number and select an optional, unchecked checkbox for service-related text messages.
Marketing consent is collected through a second, separate, optional, unchecked checkbox. Marketing consent is not required to submit the form, make a reservation, book a stay, or purchase services.
Submitting the contact form or providing a phone number without selecting the SMS consent checkbox does not enroll the customer in SMS messaging.
Bull Hill Guest Ranch does not obtain SMS consent verbally and does not use the external booking engine to enroll customers in SMS messaging. A phone number entered during an external reservation or booking process will not be used for SMS messages unless the customer separately provides valid SMS consent through the Bull Hill Guest Ranch contact form.
7. MOBILE INFORMATION AND SMS CONSENT WILL NOT BE SHARED
No mobile information will be sold or shared with third parties or affiliates for marketing or promotional purposes.
All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not sell or rent mobile phone numbers, SMS consent records, or messaging data.
Mobile information and SMS consent are used only to provide communications that the customer has requested or authorized.
8. HOW OTHER PERSONAL INFORMATION MAY BE DISCLOSED
The disclosures described in this section do not include mobile phone numbers, text-messaging originator opt-in data, or SMS consent, which are governed by Section 7.
We may disclose other personal information when reasonably necessary to operate our business or provide requested services, including to:
Service providers. Companies that assist with website hosting, reservation management, payment processing, data storage, analytics, security, customer service, and other operational functions.
Booking and payment providers. Third-party platforms that process reservations or payments according to their own privacy notices and terms.
Hospitality, event, and activity providers. Vendors, guides, instructors, transportation providers, event partners, or others involved in providing services you request.
Professional advisors. Accountants, attorneys, insurers, consultants, and other professional advisors.
Legal and safety authorities. Government agencies, courts, law-enforcement agencies, insurers, or other parties when disclosure is required by law or reasonably necessary to protect rights, property, health, or safety.
Business transfers. Parties involved in a merger, financing, acquisition, reorganization, sale, or transfer of business assets, subject to applicable law.
At your direction. Other parties when you specifically request or authorize the disclosure.
We do not sell personal information for money.
9. THIRD-PARTY BOOKING, PAYMENT, AND EXTERNAL SERVICES
Our website may link to third-party booking, payment, mapping, review, social-media, travel, advertising, or other external services.
These third parties may collect information directly from you and may apply their own privacy policies and terms. Bull Hill Guest Ranch does not control and is not responsible for the privacy practices of independent third-party websites or services.
We encourage you to review the privacy policy and terms of each third-party service you use.
10. COOKIES AND ANALYTICS
We and our service providers may use cookies, pixels, scripts, analytics tools, embedded content, and similar technologies to:
• Operate the website
• Remember preferences
• Understand website traffic
• Measure website performance
• Improve the visitor experience
• Support security and fraud prevention
• Measure advertising or promotional effectiveness
You may adjust cookie settings through your browser. Disabling cookies may affect certain website functions.
11. DATA STORAGE AND SECURITY
We may store information in website systems, reservation platforms, business records, customer-management systems, payment platforms, email systems, and other tools used to operate Bull Hill Guest Ranch.
We use commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
These safeguards may include access controls, password protections, secure transmission methods, restricted administrative access, vendor-management procedures, and record-retention controls.
No method of electronic storage or Internet transmission can be guaranteed to be completely secure.
12. DATA RETENTION
We retain personal information only for as long as reasonably necessary to:
• Provide requested services
• Maintain reservation and transaction records
• Document consent
• Honor unsubscribe requests
• Meet tax, accounting, insurance, safety, or legal obligations
• Resolve disputes
• Prevent fraud
• Enforce agreements
• Protect Bull Hill Guest Ranch and its guests
When information is no longer reasonably needed, we may delete, de-identify, or securely retain it as permitted by law.
We may retain a limited record of an SMS opt-out request to ensure that the request continues to be honored.
13. YOUR PRIVACY RIGHTS AND DATA-DELETION REQUESTS
Depending on applicable law, you may have the right to:
• Request access to personal information
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of certain personal information
• Withdraw consent
• Opt out of marketing communications
• Ask how your information is used
To request access, correction, or deletion, contact us using the information below.
Please provide enough information for us to identify the relevant records and verify your identity or authority. We may retain information when required or permitted for legal, tax, accounting, insurance, safety, fraud-prevention, dispute-resolution, consent-documentation, or reservation-recordkeeping purposes.
14. EMAIL AND SMS OPT-OUTS
You may unsubscribe from marketing emails by selecting the unsubscribe link in an email or by contacting us.
You may unsubscribe from SMS messages by replying STOP.
After opting out, you may receive one final confirmation message. You will not receive additional messages from that SMS program unless you provide new consent.
Opting out of marketing does not prevent Bull Hill Guest Ranch from sending non-marketing communications that are otherwise permitted, such as direct responses to a request, reservation-related communications, payment notices, safety notices, or customer-service messages.
15. CHILDREN’S PRIVACY
Our website is not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian involvement.
Because Bull Hill Guest Ranch is a family destination, parents, guardians, or adult group leaders may provide information about minors for reservations, pricing, lodging, accessibility, dietary needs, emergency contacts, safety, or activity participation.
Information about a minor should be provided only by an authorized adult.
If you believe a child has provided personal information without appropriate authorization, contact us so that we can review and address the matter.
16. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by other parties. We are not responsible for the privacy, security, availability, or content of websites that we do not control.
17. INTERNATIONAL VISITORS
Bull Hill Guest Ranch is located in the United States. If you access our website or services from outside the United States, your information may be processed in the United States or another location where an authorized service provider operates.
18. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically.
The revised policy becomes effective when posted unless another effective date is stated. The “Last Updated” date at the top identifies the most recent revision.
19. CONTACT US
For questions, privacy requests, data-deletion requests, or concerns about this Privacy Policy, contact:
Bull Hill LLC DBA Bull Hill Guest Ranch
3738 Bull Hill Road
Kettle Falls, WA 99141
United States
Website:
www.bullhill.com
Email:
tucker@bullhill.com
SMS/Text Support:
(509) 738-1421
General Phone:
(509) 732-1171
Toll Free:
1-877-BULL-HILL
1-877-285-5445